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JOB
* 公司名稱 :
Company Name
* 職缺項目 :
Job Title
* 工作地點 :
Working Location
* 工作時間 :
Working Hours
* 工作待遇 :
Treatment
* 需求人數 :
Number of People
10
* 工作內容(含應徵方式) :
Work Description (Include Candidates Way)
Blizzard Taiwan is calling for bi-lingual (Chinese and English) Associate CS Representatives (ACSR) who are overall supporting Blizzard customers via phone, typed-chat, and email. Through problem identification, troubleshooting, education, and resolution, ACSRs are required to provide innovative and exceptional customer handling following Game Master Empowerment Guidelines. As a key member of the customer service team, ACSRs are expected to maintain Blizzard’s culture of excellence and commitment to quality in every aspect of their work. Shift hours and days may vary to fit in the customer service department’s open hours. ★Responsibilities • Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email. • Deliver timely and accurate responses to customer questions and requests. • Take personal ownership of customer requests and maintain accountability for follow-through. • Perform account maintenance, data entry, and order processing functions. • Provide exceptional customer experience as measured through customer surveys. • Provide proactive customer communications via phone, typed-chat, or email when necessary. • Display a professional, positive, and enthusiastic demeanor to employees and customers. • Maintain security and confidentiality of Blizzard’s internal information and customer / account information. • Escalate or refer issues beyond the scope of Tier I training and duties. • Demonstrate thorough understanding of departmental policies and procedures. • Support Blizzard account, payment and technical related issues. • Other duties as assigned. ★ Requirement • Bilingual English/Chinese. Written and oral • Team player with a positive attitude • Available to work days, nights, and weekends • Comfort with using telephony related hardware and software • Familiarity with Microsoft Windows and Microsoft Office • Excellent attention to detail ★To apply, please visit and submit English resumes through Blizzard official career site (https://careers.blizzard.com/global/en/job/R002599/Bilingual-Associate-Customer-Service-Representative-12-month-contract). Thank you! Please share with us in the resume : • Why you are interested in working at Blizzard • What games you are currently playing
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職缺刊登期間
* 刊登日期(起) :
Post Date
* 刊登日期(迄) :
Expiration Date